As the COVID-19 crisis continues to unfold, the Japanese post office has informed us that packages going to some countries will no longer be accepted for delivery for the duration. Here’s an update on the changes to international shipping from Japan.
UPDATE April 14, 2020: Five countries, Norway, Sweden, Denmark, New Zealand and Australia, have stopped accepting all shipped packages from Japan. If you’re in one of these countries and have any orders on file with us, our staff will contact you, or you can always open a ticket and talk with us.
UPDATE April 23, 2020: The Japanese post office has informed us that it’s halting all shipping to the U.S. temporarily. This means that we can’t ship EMS or airmail for a while, though DHL is still shipping normally. Recently made orders to the U.S. have been cancelled by our staff and we’ve asked customers to re-make the orders choosing DHL. Going forward, all orders to the U.S. will be made using DHL, which is shipping normally. We’ve made a 10% off shipping coupon for you to use — enter ILOVEDHL while viewing your shopping cart before checkout to save on DHL shipping!
Update: We’ve expanded the countries we can ship DHL to more countries
Countries/Regions that can Receive DHL
New Zealand 🇳🇿
South Korea 🇰🇷
Hong Kong 🇭🇰
Puerto Rico 🇵🇷
Countries/Regions That Can Currently Accept EMS and Airmail normally
United Kingdom 🇬🇧
All other countries (including those most hard-hit by the virus, such as Spain, Italy and Switzerland) are not receiving packages right now. If any pending order is in our system, our staff will contact you.
SAL and Registered SAL shipments are currently not being accepted to any country. If you made an order and it was returned, please reply to our email or contact us. If you have any questions about these international shipping changes you’d like to ask our staff, open a ticket here.
And as we’ve reminded everyone before, J-List is taking your safety extremely seriously, and our packing staff is all wearing masks and regularly sanitizing their work areas to make sure you’re protected.
There’s a PDF notification from the Japanese post office here.
Thanks for reading this important message about international shipping, and for your continued support of J-List. Please continue to keep safe while we get through this crisis together!