It’s an unfortunate aspect of modern society that the companies we trust are often the least likely to inform us when something goes wrong. Once again, Crunchyroll has found itself in negative headlines after experiencing a serious data breach. The company only revealed the breach after cybersecurity experts raised alarms. According to BleepingComputer, hackers claim to have stolen the personal identifiable information from approximately 6.8 million users. The Crunchyroll breach involved 100 GB of user data, including credit card information, customer analytics, IP addresses, email addresses, geographic locations, and support ticket details.
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What We Know About the Crunchyroll Breach
According to BleepingComputer, the data breach originated through Crunchyroll’s customer support outsourcing agent, Telus International (TI BPO), via malware on an agent’s computer. While the attack happened on March 12, 2026, Crunchyroll only publicly acknowledged the incident and responded to inquiries about the event on March 23. Crunchyroll has not responded to our inquiry into the matter. But in a response to BleepingComputer, Crunchyroll stated, “We are aware of recent claims and are currently working closely with leading cybersecurity experts to investigate the matter. Currently, we believe that the information is primarily limited to customer service ticket data following an incident with a third-party vendor.”
The known breached data included Crunchyroll’s Google Workspace Mail, Jiro Service Management, MaestroQA, Mixpanel, Slack, Wizer, and Zendesk. The hackers had access to Crunchyroll data for nearly a full day. Users’ credit card information appears to contain only what users shared on the platform’s support chats and ticket system.
Crunchyroll’s Very Bad Month
Crunchyroll is having a particularly trying month. On March 5, California residents filed a lawsuit against the company. The lawsuit alleges that Crunchyroll shared user data with a third-party marketing firm without proper consent.
The ongoing case, Cabonios et al. vs. Crunchyroll, LLC, was filed in the US District Court for the Central District of California. The case alleges that Crunchyroll knowingly breached consumer protection by violating the Video Privacy Protection Act (18 USC § 2710) and the Illinois Consumer Fraud and Deceptive Business Practices Act. Crunchyroll allegedly programmed its mobile app to send user info to marketing firm Braze.
That is Crunchyroll’s second class-action lawsuit over consumer data. In 2023, they paid a $16 million settlement related to the disclosure of consumer data. It’s important to note that a settlement doesn’t necessarily mean guilt. However, put it this way: if Cygames sued Kashou over his videos with Manhattan Café cosplayers, HE’D SETTLE.
The Crunchyroll Breach Shows the Sad State of Anime Streaming Services
Digital privacy is like finding a decent doujin of the 22/7 girls. They’re hard to come by. Will this breach affect user confidence in Crunchyroll? I’d say there’s no such thing as user confidence in Crunchyroll. But I’m biased against them.
The Crunchyroll breach will harm the owners of the leaked information. But after a week or two, the outrage mob will find something else to complain about. If I were a better writer, one worthy of sponsorship, I’d tell you to get Proton VPN. But alas, all I can tell you is to buy this doujin. Jokes aside, do change your Crunchyroll password and enable the PIN verification feature. There’s little you can do once a breach exposes your data. You can pay for a data removal service, but that’s about it.
What do you think of the Crunchyroll breach? Let us know in the comments. Will it drive you away from the streaming site?
Source: BleepingComputer.com
Source: Justia Dockets & Filings
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