At J-List, we all work hard to be the very best company we can be, bringing you fun and wacky products like Hello Kitty toilet paper . As the Internet has matured, the wonderful tool that is email has become somewhat less reliable, and sometimes when you send an email to someone it seems to go nowhere. Over the past few months, we’ve become aware that J-List’s email is not as reliable as it should be, and that more than a few customers have asked us questions about their orders and have gotten no reply from us due to these email problems. J-List takes communication very seriously (as customers who have gotten emails from me at 2 am can attest), and it really makes us sad that some customers have been unable to reach us easily. Today we’re happy to announce a sweeping replacement for our contact form, the J-List Support Center located at http://help.jlist.com, a secure new contact database that you can use to ask J-List anything about our products, your order, or what the weather is like in Japan this week. You might not even need to ask, though, because the system has a complete Knowledge Base with articles that help you find the information you need yourself, including many articles on potential issues with our PC dating-sim games. All emails will be tracked with tickets, and you can read our replies by logging into the contact system if emails don’t reach you for some reason. We sincerely apologize to any customer who ever had a question that didn’t get replied to due to email issues, and we think the new support center is going to make it much easier for you to get fast answers from us. Expect more good things from J-List! As always, feedback is welcome.
